OnCall Couriers

Privacy Policy

Effective Date: August 7, 2026

OnCall Couriers LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our non-emergency medical transportation (NEMT) services, visit our website (https://oncallcouriers.com), or communicate with us via phone or text message.

1. Information We Collect

We collect information necessary to schedule and provide medical transportation services safely and efficiently. This includes:

  • Contact Information: Name, phone number, email address, and physical addresses.
  • Service Details: Pickup/drop-off times, vehicle requirements (ambulatory or wheelchair van), and facility details.
  • Billing Information: Credit/debit card numbers (stored securely with our payment processors; we do not store raw card data).

2. How We Use Your Information

We use your information strictly for operational purposes:

  • Scheduling, dispatching, and executing your transportation requests.
  • Sending automated or manual trip reminders, booking confirmations, and real-time driver arrival alerts via SMS.
  • Processing invoices and payments.

3. Strict Mobile Privacy & Text Messaging Policy

We value your communication preferences. We strictly protect your mobile data and phone information:

  • No Third-Party Sharing: Mobile information, phone numbers, and SMS opt-in data will NOT be shared, sold, or rented to third parties, vendors, or affiliates for marketing or promotional purposes under any circumstances.
  • Consent Transfer: Text messaging originator opt-in data and consent are strictly confidential and will not be shared with any third parties.

4. SMS Opt-In & Opt-Out Guidelines

By providing your phone number to OnCall Couriers LLC via our phone booking line or online booking form, you consent to receive operational text messages regarding your rides.

  • Message and data rates may apply.
  • Message frequency varies based on your active ride schedule.
  • You can opt out of text messaging at any time by replying STOP to any message we send. After replying STOP, you will receive one final confirmation text, and we will no longer send texts to that number.
  • For help or assistance with messaging, reply HELP.

5. Data Security

We implement strict industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

6. Contact Us

If you have any questions about this Privacy Policy or our messaging practices, please contact us: